Free Conflict Management Awareness For Security Officers

1. Understanding Conflict Management

2 Topics

Introduction To Conflict Management

Understanding S.A.F.E.R and A.S.C.O.N.E

2. Applications Of Conflict Management

3 Topics

Open P.A.L.M.S Model of Communication

Prompting, Escorting and Switching

Understanding The Use Of Reasonable Force

3. Security Officer Standards And Expectations

2 Topics

Security Officer Responsibility

Qualities Of An Exceptional Security Officer

Conflict Management Awareness Assessment

Conflict Management Awareness Assessment

Free Conflict Management Awareness For Security Officers Conflict Management Awareness Assessment

Candidate Instructions

This mock examination consists of 10 multiple-choice questions. The minimum pass mark is 7 correct answers.

You have 15 minutes to complete the examination.

You are not allowed any assistance to complete the answers.

Select only one answer (A, B, C or D) per question

Time limit: 0

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Question 1 of 10

1. Question
As a security officer you must
- Take evidence of pictures on your phone
- Share evidence on social media to raise awareness
- Never share any information and ensure that data is protected at all times.
- Sent shoplifter information to friends and family for awareness
Correct

Incorrect
Question 2 of 10

2. Question
Female colleagues are not required to be present and male officer can carry out the search on females.
- True
- False
Correct

Incorrect
Question 3 of 10

3. Question
Always remain alert and vigilant for suspicious behavior, packages or parcels, and make sure to report any findings in Daily Occurrence Book.
- True
- False
Correct

Incorrect
Question 4 of 10

4. Question
When you first visit a site, you must:
- Be in full uniform, look presentable and smart.
- Introduce yourself to the site manager and ask how you can support the team.
- Locate the site file, and read through the assignment instructions and sign.
- All the above
Correct

Incorrect
Question 5 of 10

5. Question
Exceptional security officer must:
- Be honest
- Have excellent communication skills
- Have leadership skills
- Value and Respect everyone
- All the above
Correct

Incorrect
Question 6 of 10

6. Question
What is the SAFER approach?
- Step back, Approach, Find Solutions, Examine, Re-evaluate
- Step Forward, Assess the situation, Find Help, evaluate your options and respond
- Step Back, Assess the situation, Find Help, evaluate your options and respond
- Step Back, Approach, Find help, Evaluate your options and Report
Correct

Incorrect
Question 7 of 10

7. Question
Conflict management, also known as conflict resolution, involves having a workplace that stops conflict and that successfully handles and resolves workplace issues with excellent customer service.
- True
- False
Correct

Incorrect
Question 8 of 10

8. Question
When assessing a situation, you must always consider the following when looking for a threat: POP
- People, observation and Place
- Production, Objects and Place
- People, Object and Place
- People, Object and Price
Correct

Incorrect
Question 9 of 10

9. Question
As a security officer you must never pursue suspects off site or across the car park.
- True
- False
Correct

Incorrect
Question 10 of 10

10. Question
Security officer must follow ASCONE before stop and search. What is ASCONE?
- Approach Selection Concealment Objection Non-payment and End
- Approach, Selection, Concealment, Observation, Non-payment and Exit
- Assess, consider, observation, Non-payment and Exit
- Approach, Consider, Observation, Non-payment and Exit
Correct

Incorrect

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