Qualities of an Exceptional LSC Security Officer

An exceptional security officer understands “going the extra mile”, it describes individuals who provide great customer service. It comes down to basically doing more than is expected, trying a little harder and going above the norm. Going the extra mile is about going above and beyond and getting more than you thought you were paying for or expecting.

Security officers have become very crucial for the purpose of protection and deterring of anti-social behavior. The job of a security officer is to support and protection of colleagues, customers and property.

Below are some examples of going the extra mile and becoming an exceptional security officer.

Intro and Get to Know Your Customers
Great interactions begin with knowing what your customers want and need. Greet customers politely and professionally, customers love the personalization and attention you give them.

Honesty
As a Security officer you will work closely with your employer. This means your employer needs to trust you to make the right decisions to protect their business and the general public. So it’s important that you present yourself well so that you can create and maintain this trust.

Communication skills and empathy

Good communication skills are priceless in every aspect of a security guard’s job. They are necessary when the guards work in a team, cooperate with emergency services, resolve issues at work, and even in everyday contact with their colleagues and managers. In every situation that includes contact with other people, security guards have to be respectful and empathetic. The ability to talk to people and understand their point of view can be a key to solve even the most complicated issues and, in consequence, prevent many threats. In fact, in most cases, calmness and courteous conversation is the most effective solution.

Leader and Team Player
Although security guards are rarely seen in groups, in many cases, they work in teams to ensure that the perimeter of a business is completely secure. This involves knowing when to assert yourself, and when you need to follow the orders of someone else. In doing so, your team will be able to work efficiently.

Feedback and Correcting Your Mistakes
The act of avoiding responsibility for your mistakes is a sure way of getting a bad reputation not only for you, but for the company as well. Just like transparency is important in a business, customer service is no different. No matter how good you are, there is always room for improvement. This is where getting feedback from customers becomes very useful.

Value and Respect for Life
The consistent need for physical confrontation means that as a security guard, you will face the issue of how much strength to exert. Especially when approaching a physical confrontational situation, or when being attacked, it is important for security guards to ensure that they make an effort to on subdue the offender(s) and avoid any possibility of injuring the offender(s) or any onlookers.

Hard Working and Flexible

Being a security officer is hard work. It’s challenging and requires varied skills. In London Security College, we train officers to be flexible and ready to perform different duties. And while on the job, they have to be able to do multiple tasks, a wide range of responsibilities, from patrolling, to door supervision, to operating surveillance equipment and reporting. A good security officer should be hard-working and self-motivated to improve his skills continuously.

Education and Training
Most importantly, a security officer needs to have a complete understanding of security operations, and meet the SIA industry standards. Security officer must perform all tasks in a professional manner. Being educated and trained for this career ensures that you are able to find and maintain a steady career.