Responding to Suspicious Behaviour
Security officers play a crucial role in ensuring safety and security within their assigned locations. One of the most critical aspects of their job is responding to suspicious behaviour, which could indicate a potential security threat, including criminal activities or acts of terrorism. Understanding how to identify, assess, and respond to suspicious individuals or situations effectively can prevent incidents and protect lives.
Identifying Suspicious Behaviour
Suspicious behaviour varies depending on the environment, but some common indicators include:
- Loitering: Individuals lingering without a clear purpose, particularly in restricted or high-security areas.
- Unusual Clothing: Wearing excessive or bulky clothing inappropriate for the weather, possibly concealing weapons or explosives.
- Nervous or Anxious Behaviour: Avoiding eye contact, sweating excessively, or displaying erratic movements.
- Abandoned Items: Bags or packages left unattended in public areas.
- Unusual Interest in Security Measures: Individuals asking excessive questions about security protocols, entry points, or surveillance systems.
- Repeated Unauthorised Access Attempts: Trying to enter restricted areas without proper credentials.
- Filming or Photographing Sensitive Areas: Recording entry points, CCTV cameras, security staff, or access control mechanisms.
- Carrying Suspicious Objects: Items such as wires, batteries, or unusual electronics.
Actions to Take When Encountering Suspicious Behaviour
Security officers must remain calm, vigilant, and proactive when responding to suspicious behaviour. Follow the ACT principle:
A – Assess the Situation
- Observe the individual’s behaviour discreetly.
- Identify any immediate threats (e.g., a visible weapon or explosive device).
- Do not confront the individual unless necessary for immediate safety.
- Maintain a safe distance while gathering information.
C – Communicate
- Inform your supervisor, venue manager, or control room about the situation.
- Provide a clear description of the suspect, their actions, and their location.
- If there is an immediate threat, call 999 and provide:
- Your location and workplace details.
- A description of the suspicious person or object.
- The last known movements of the suspect.
- Any potential risks to the public or staff.
T – Take Action (If Necessary)
- If required, initiate evacuation procedures while maintaining order.
- Follow your organisation’s emergency response protocol.
- Do not attempt to physically detain the suspect unless trained to do so and when it is legally justified.
- If the situation is related to terrorism, call the Anti-Terrorism Hotline at 0800 789 321.
Handling Suspicious Packages
If you discover an unattended or suspicious package, follow these steps:
- Do not touch or move the item.
- Clear the area immediately and keep others at a safe distance.
- Report to your supervisor and the police with details about the package:
- Location of the item.
- Size, shape, and appearance.
- Any visible wires, ticking sounds, or unusual smells.
- Follow evacuation procedures if instructed by emergency services.
Preventive Measures
Security officers should take proactive steps to prevent security threats:
- Conduct regular patrols and remain alert to unusual activities.
- Maintain a strong security presence to deter potential threats.
- Follow access control procedures and verify IDs properly.
- Encourage staff and visitors to report anything suspicious.
- Participate in security training and drills to enhance response skills.
