Understanding Duty of Care
Security officers play a crucial role in ensuring public safety by conducting effective search procedures in various environments, such as event venues, nightclubs, shopping centers, and corporate buildings. Properly executed search procedures help prevent crime, detect unauthorized items, and maintain a safe environment for everyone.
What is Duty of Care?
Duty of care refers to the obligation of door supervisors to take reasonable steps to prevent harm to those within their premises. This applies to:
- Customers of the venue – including those who are intoxicated, unwell, or in distress.
- Staff members – ensuring a safe working environment for all employees.
- Members of the public – who may come into contact with the premises.
Door supervisors must exercise professionalism, vigilance, and proactive decision-making to safeguard vulnerable individuals.
Recognising Vulnerable Individuals
People may not always appear to be vulnerable, but certain signs can indicate they require assistance. Door supervisors should watch for:
- Intoxicated individuals – Those under the influence of alcohol or drugs may struggle to make safe decisions.
- Lone individuals – Especially if they seem lost, distressed, or unable to communicate clearly.
- Unconscious or semi-conscious individuals – Anyone who appears unresponsive or struggling to stay awake.
- Victims of harassment or predatory behaviour – Individuals being followed, pressured, or coerced.
- Underage or unaccompanied young people – Those who may not be legally permitted to be on the premises.
- Individuals in medical distress – Signs of illness, injury, or mental health struggles.
Responsibilities of Door Supervisors in Protecting Vulnerable People
As a door supervisor, you have a duty of care to act responsibly and ensure that anyone who is vulnerable is protected. Key actions include:
1. Prevention and Early Intervention
- Monitor individuals entering the venue and look for signs of vulnerability.
- Refuse entry to those who appear excessively intoxicated or unfit for entry.
- Work with venue staff to maintain a safe environment and prevent overconsumption of alcohol.
2. Providing Assistance and Support
- Approach and communicate with vulnerable individuals in a calm and professional manner.
- Offer help or a safe space if someone appears at risk.
- Alert colleagues or venue management when assistance is needed.
- In cases of medical emergencies, ensure first aid is administered if necessary and call emergency services.
3. Handling Intoxicated or Distressed Individuals
- If someone is too intoxicated to leave safely, assist them in contacting a friend or family member.
- Avoid ejecting individuals into unsafe environments (e.g., alone at night, into a conflict situation).
- Contact local support services such as street pastors or safe transport schemes when needed.
4. Dealing with Predatory Behaviour and Harassment
- Be vigilant for signs of harassment, coercion, or unwanted attention.
- Intervene if someone appears to be in distress or being pressured.
- Report incidents to the police if necessary and ensure the individual is supported and safeguarded.
5. Record Keeping and Incident Reporting
- Document any incidents involving vulnerable individuals in a logbook.
- Ensure all security reports include details of actions taken to protect individuals.
- Cooperate with law enforcement or venue management in case of legal inquiries.
Legal and Ethical Considerations
Door supervisors must operate within the law and adhere to:
- The Licensing Act 2003 – which includes responsibilities for protecting the public.
- SIA (Security Industry Authority) regulations – setting standards for professional conduct.
- Health and Safety laws – ensuring duty of care is met.
