•            Learning style: E-Learning
•            Duration: 2-3 Hours
•            Venue: Online
•            Awarding Body: London Security College (CPD)
Provider’s Course Overview
This online English Communication course is ideal for Security Officers and any candidates who are looking to enhance their CV and become a more desirable candidate in the Security Industry. On purchase, you will automatically be sent login details via email for your e-learning course which takes a mere few hours to complete. You will then have the enhanced skills and a better awareness of the importance of Customer service as a Security Officer.
What does this English Communication course cover?
This English Communication course will give you the competence to confidently redirect and manage customer communication. This training will teach you all the basics of communication and how to exceed expectations.
Some of the topics included in the customer service training are:
–Â Â Â Â Â Â Â Â Â Â Â Â Â Introductions and greetings
–Â Â Â Â Â Â Â Â Â Â Â Â Â Understanding policy and procedures
–Â Â Â Â Â Â Â Â Â Â Â Â Â Giving Directions to locations, Time and Date
–Â Â Â Â Â Â Â Â Â Â Â Â Â Describing People and understanding IC codes
–Â Â Â Â Â Â Â Â Â Â Â Â Â Writing Incident Reports and Daily Occurrence Books