Aims and Objectives of the Policy

London Security College has a duty under the Equality Act 2010 to make any reasonable

adjustments that can be made for our learners to ensure they are not discriminated against.

We aim to facilitate open and fair access to our training for learners who are eligible for reasonable adjustments and / or special considerations without compromising the assessment

of skills, knowledge, understanding or competence being measured London Security College achieve this through;

Special Considerations

A special consideration request can be made during or after a training event to reflect temporary illness, injury or indisposition that occurred at the time of the event. Any special considerations granted cannot remove the difficulty the learner faced at the time of the event and can only be a relatively small adjustment to ensure that the integrity of the training is not compromised. Special consideration may not be applied to training that will provide a “licence to practice” or where the learner needs to demonstrate a practical competence.

London Security College will only consider requests for Reasonable Adjustments and Special

Considerations submitted within a timely manner and have completed the appropriate paperwork for these requests.

Refund Terms & Conditions

If you register for, purchase, access or use one or more of our courses, you are agreeing to comply with, and be bound by, the following terms and conditions which govern London Security College Ltd’s relationship with you in relation to our courses. If you do not agree with any part of these terms and conditions, you must not register for, purchase or access any of our courses.

SIA course bookings, including door supervisor, Top Up training, CCTV Course, you can request for refund within 24 hours of placing the order, and we will only charge £100 for admin and cancelation fees. No refunds will be processed after the 24hour period of placing your order.

You will need to rebook the course and repay for the course if you wish to do this course again.

100% attendance is a must; any late arrivals are not acceptable.

Any sort of unacceptable behaviour at all LSC venues will lead to exclusion from the course for which we will not offer any refund.

All bookings are subject to availability of spaces and relevant resources.

Customers who make the booking via phone, email or through our website are liable for any balance outstanding (if any), in full.

Candidates must be eligible to attend the course you book with us. Please check that you meet all criteria before reserving a space on any of LSC Centres.

Reservations made online are non-refundable; course dates and timing cannot be changed by customers.

Reservations made online are can be transferred to any individual who is eligible to attend.

London Security College reserves the right to change the venue with another suitable venue. We will notify all candidates via email, text or telephone at least 24 hours before the start of the course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location.

In the unlikely event of cancellation of any courses by London Security College. Damages shall be limited to a full refund of the course fee only.

Once you pass, you can expect to receive your certificates within two working weeks, but it may take longer for certain SIA qualifications, such as the SIA Door Supervisor, SIA Top Up Training, and SIA CCTV course. The Level 3 Delivery of Conflict Management and Delivery of Physical Intervention courses may take even longer due to additional EQA checks. Also, for the AET Level 3, certificates typically arrive within three weeks of passing, but there have been instances where it has taken more than three months due to further checks by the awarding body.

All certificates are delivered via royal mail, standard service. Collections can be made by customers with prior notification only.

Customers will be responsible to pay any awarding body charges for replacement certificates. LSC accepts no liability for misplaced certificates. The replacement certificate fee is £50. LSC will only pay for a replacement certificate if the certificate has been posted to the incorrect address by LSC due to an error from one of our staff members, for which proof is required. We will not be entitled to pay for a replacement certificate under any other circumstance. To ensure that certificates are delivered to the correct address and are not lost during transit we advise learners to arrange a Royal Mail recorded delivery service with us prior to the completion of the course, this service must be paid by the learner.

For the portfolio-based qualifications you must submit within deadline fail to do so it will cost you £25.00 per week or we can refuse to provide further services alternatively you may need to re-enrol for the whole course. For all Identity Validation forms used by our awarding bodies, the candidate is to only sign such validation form if the spelling of their name on such a form is absolutely correct. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction.

Resits will be charged at £50 per unit for the SIA qualifications.

All customers are responsible and must provide LSC with correct and accurate information (using clear handwriting) in respect to the physical address, requested by the admin, where all certificates will be dispatched.

London Security College is a training and hiring platform, and work in partnership with excellent training providers to provide approved SIA training qualifications.