Terms & Conditions

London Security College is a training and hiring platform, and work in partnership with excellent training providers to provide approved SIA training qualifications.

If you register for, purchase, access or use one or more of our courses, you are agreeing to comply with, and be bound by, the following terms and conditions which govern London Security College Ltd’s relationship with you in relation to our courses. If you do not agree with any part of these terms and conditions, you must not register for, purchase or access any of our courses.

SIA course bookings, including door supervisor, Top Up training, CCTV Course, you can request for refund within 24 hours of placing the order, and we will only charge £100 for admin and cancelation fees. No refunds will be processed after the 24hour period of placing your order. 

You will need to rebook the course and repay for the course if you wish to do this course again. 

100% attendance is a must; any late arrivals are not acceptable.

Any sort of unacceptable behaviour at all LSC venues will lead to exclusion from the course for which we will not offer any refund.

All bookings are subject to availability of spaces and relevant resources.

Customers who make the booking via phone, email or through our website are liable for any balance outstanding (if any), in full.

Candidates must be eligible to attend the course you book with us. Please check that you meet all criteria before reserving a space on any of LSC Centres.

Reservations made online are non-refundable; course dates and timing cannot be changed by customers.

Reservations made online are can be transferred to any individual who is eligible to attend.

London Security College reserves the right to change the venue with another suitable venue. We will notify all candidates via email, text or telephone at least 24 hours before the start of the course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location.

In the unlikely event of cancellation of any courses by LSC. Damages shall be limited to a full refund of the course fee only.

All certificates are delivered via royal mail, standard service. Collections can be made by customers with prior notification only.

Customers will be responsible to pay any awarding body charges for replacement certificates.

Reservations made online are non-refundable; course dates and timing cannot be changed by customers.

Reservations made online are can be transferred to any individual who is eligible to attend.

London Security College reserves the right to change the venue with another suitable venue. We will notify all candidates via email, text or telephone at least 24 hours before the start of the course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location.

In the unlikely event of cancellation of any courses by London Security College. Damages shall be limited to a full refund of the course fee only.

Once you pass, you can expect to receive your certificates within two working weeks, but it may take longer for certain SIA qualifications, such as the SIA Door Supervisor, SIA Top Up Training, and SIA CCTV course. The Level 3 Delivery of Conflict Management and Delivery of Physical Intervention courses may take even longer due to additional EQA checks. Also, for the AET Level 3, certificates typically arrive within three weeks of passing, but there have been instances where it has taken more than three months due to further checks by the awarding body. 

All certificates are delivered via royal mail, standard service. Collections can be made by customers with prior notification only.

Customers will be responsible to pay any awarding body charges for replacement certificates. LSC accepts no liability for misplaced certificates. The replacement certificate fee is £50. LSC will only pay for a replacement certificate if the certificate has been posted to the incorrect address by LSC due to an error from one of our staff members, for which proof is required. We will not be entitled to pay for a replacement certificate under any other circumstance. To ensure that certificates are delivered to the correct address and are not lost during transit we advise learners to arrange a Royal Mail recorded delivery service with us prior to the completion of the course, this service must be paid by the learner.

 LSC accepts no liability for misplaced certificates. The replacement certificate fee is £50. LSC will only pay for a replacement certificate if the certificate has been posted to the incorrect address by LSC due to an error from one of our staff members, for which proof is required. We will not be entitled to pay for a replacement certificate under any other circumstance. To ensure that certificates are delivered to the correct address and are not lost during transit we advise learners to arrange a Royal Mail recorded delivery service with us prior to the completion of the course, this service must be paid by the learner.

For the portfolio-based qualifications you must submit within deadline fail to do so it will cost you £25.00 per week or we can refuse to provide further services alternatively you may need to re-enrol for the whole course. For all Identity Validation forms used by our awarding bodies, the candidate is to only sign such validation form if the spelling of their name on such a form is absolutely correct. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction.

Resits will be charged at £50 per unit for the SIA qualifications.

All customers are responsible and must provide LSC with correct and accurate information (using clear handwriting) in respect to the physical address, requested by the admin, where all certificates will be dispatched.

By applying for a job, job support program, a free course, or a free security license, and by registering with or subscribing to any courses, you consent to the sharing of your data with third parties. This includes sharing information about the courses you have applied for or registered with. We prioritize your privacy and ensure that your data is shared securely and in accordance with our privacy policy.

London Security College is a training and hiring platform, and work in partnership with excellent training providers to provide approved SIA training qualifications.

Your Rights

As for your personal information is used by London Security College. Subject to local law, you can request this information in the following ways:

you can ask us for a copy of the personal information we hold about you;

you can inform us of any changes to your personal information, or if you want us to correct any of the personal data we hold about you;

in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your data; and

in certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information based on your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting info@londonsecuritycollege.co.uk

Some of the personal information that we collect: 

We collect the following personal information you voluntarily provide to us in connection with booking a course. This data will be shared with our Approved Training Center to ensure a smooth delivery of the course. 

Full Name

Home or Office Address

Email

Phone Number

Employment History

ID Documents

ID Documents: We may also request you to provide us with ID Documents and Address proof for virtual SIA Licence linked courses

Employment History: We may ask you to provide us with your employment history to complete your BS7858 screening

Cookies

We also automatically store information about your browsing session via cookies and similar technologies when you use, access or interact with us via our websites. We may, for example, record the following information:

Type of device you use to access our websites

Operating system and version,

IP address

General geographic location, as indicated by your IP address

Browser type

Webpages you view on our websites,

We may also receive information about you from other sources, including third parties, such as software vendors or partners with whom we offer co-branded services or engage in joint marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement, and we also apply any additional restrictions imposed by the source of data.

Key terms used in these terms and conditions of sale are:

‘London Security College’ or ‘us’ or ‘we’ refers to the owner of this website.

‘Customer’ or ‘You’ refers to anybody that is defined as a Purchaser, Coordinator, Student, or anyone else acting on behalf of those people

‘Purchaser’ refers to anybody that buys eLearning courses from us, either for themselves, for someone else, or on behalf of an organisation

‘Coordinator’ refers to a person that the Purchaser nominates to assign purchased eLearning courses to Students and to receive certificates issued to those Students

‘Students’ refers to a person enrolled on an eLearning course

You can contact us on 07590 258 503 or send us an email to info@londonsecuritycollege.co.uk for more information regarding these terms and conditions.

General terms of Access and Intellectual Property Rights

The Purchaser will nominate a Coordinator to place Students on purchased courses, receive and forward login details to Students and to receive certificates issued to those Students.

The Purchaser will need to provide us with the Coordinator’s name and valid email address

The Coordinator will be provided with a means to enrol Students on purchased courses

The Coordinator will be emailed login details for the Students that they enrol on purchased eLearning courses. The Coordinator will need to forward these on to the Student.

The content, information and materials featured in our courses are for the Student’s general information and use only

All content, information and materials featured in our courses are the exclusive property of London Security College Ltd

Reproduction of the content, information or materials featured in our courses is strictly prohibited

The Customer, or anybody working on the Customers behalf, may not copy, reproduce, recreate, modify, alter, distribute, publish, display, store, post, transmit, revise, decompile, disassemble or reverse engineer any of the content or the products available on this website, directly or indirectly, without the express written permission of London Security College Ltd.

The Customer must agree not to resell, license or sublicense for profit or otherwise provide a third party with access to the eLearning courses or individual eLearning lessons which are available on the London Security College Ltd website

The Customer may not attempt to derive the source code of any of the website’s products or services or otherwise use the products or services to develop any other computer programme. Unauthorised use of any of the eLearning courses featured on this website will give rise to a legal claim for damages and/or be a criminal offence and lead to prosecution

The Customer accepts responsibility for making any necessary changes to their IT systems in order to receive emails from us or to access the eLearning courses (including enabling the use of cookies and using an up to date, compatible web browser).

Personal Information:

We collect the following personal information you voluntarily provide to us in connection with booking a course. This data will be shared with our Approved Training Center to ensure a smooth delivery of the course. 

Full Name

Home or Office Address

Email

Phone Number

Employment History

ID Documents

ID Documents: We may also request you to provide us with ID Documents and Address proof for virtual SIA Licence linked courses

Employment History: We may ask you to provide us with your employment history to complete your BS7858 screening

We use data to provide, support, operate and improve your experience with us that you choose to use. This processing is necessary for the performance of the agreement we have with you. We use data to respond to customer enquiries and requests. This processing is necessary for the performance of the agreement we have with you. We continually use data for research purposes and to develop and improve our Services, including maintaining and enhancing the performance of our Services, developing and adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritise. This processing is necessary to serve our legitimate interest. We use data to protect the security and safety of our Products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest. We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new products and Services, update you on a support issue, invite you to take part in a survey. This processing is necessary to serve our legitimate interest.

Payment

Payments can be made by:

Credit card or debit card via the website or by calling 07590 258 503.

London Security College are responsible for the website transaction. Customer details are entered on a secure page operated by PayPal.

Delivery policy

After a purchase has been made, the Purchaser will be sent an email from London Security College, on How to enroll on your course(s) from LSC. The nominated Coordinator will need to follow the instructions in the email to access a Dashboard. (If the email is not received at the Purchaser’s email address, then please check the associated SPAM/junk folder. If it is not there after one hour, then please email info@londonsecuritycollege.co.uk.

Customer accounts – General

London Security College Ltd reserves the right to terminate Customer access to our courses without a refund and prohibit access to all of the content, information and materials if any breach of these Terms and Conditions is suspected.

Customers are prohibited from sharing access to an eLearning package with a third party who is not subject to these terms and conditions. The Purchaser and Coordinator are responsible for keeping their login details (i.e. username(s) and password(s)) secure. If a third party who is not subject to these terms and conditions is found to be using a Customer ’s login details, the Purchaser’s and/or Coordinator’s access to London Security College Ltd.’s eLearning platform will be terminated and the Purchaser will not be entitled to a refund.

Customer accounts – Students

Only the Coordinator can request that a Student’s details are changed (e.g. spelling of a name corrected). This request must be sent from the Coordinator to LSC Ltd by email via info@londonsecuritycollege.co.uk . The coordinator will need to provide details of the required change. LSC Ltd aim to process such requests within 48 hours.

Only the Coordinator can request that a Student’s logins are transferred or terminated. This request must be sent from the Coordinator to LSC Ltd by email via info@londonsecuritycollege.co.uk, stating exactly what is requested. Under no circumstances may access to an eLearning course be transferred once the original Student has accessed the materials. London Security College Ltd reserves the right to refuse to transfer or to terminate a Student’s access. London Security College Ltd aim to process such requests within 48 hours.

We do not and will not sell personal information about our customers. We only disclose your data, as described in this Statement. We may share information with the following types of third parties.

Third-Party Vendors: we use a variety of third-party vendors to carry out services like website management and hosting, shipping, credit card processing and email communications to complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement.

In this case, your personal information will be shared with these agents or contractors but only to perform services on behalf of London Security College and under this Statement. We only share your personal data as necessary, and we will only work with third parties who have signed a Data Use Agreement with us that commits them to proper practice where Data Protection and Privacy are concerned.

For questions about third-party vendors, please send an email info@londonsecuritycollege.co.uk

Furthermore, we will share your data with the provider of your course. This is necessary for administrative and record keeping purposes, i.e. your course registration, exam registration and course attendance.

Employers: We will share your data with potential employers based on your preferences.

Compelled Disclosure: When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

Receipts, Billing and Settlement

Receipt of purchase is provided online at the time of purchase with a copy sent via email from London Security College Ltd to the address specified by the Customer at the time of purchase. It is important that the Customer prints, saves and maintains a copy of these receipts because the information contained within the receipts will be required if there are any technical or other unforeseen issues in the future that affect your access to the eLearning platform or if you request a refund. Any information contained within the receipt(s) that is deemed by the Customer to be incorrect or incomplete must be raised by the Customer with London Security College Ltd via email, writing or telephone within 48 hours of the time of purchase. We will endeavour to rectify the incorrect or incomplete information within 48 hours of receiving a reasonable request from the Customer.

Privacy and cookie policies

Privacy – This privacy notice applies to the use of personal information by London Security College Ltd. All use made of private information complies with legislation in force in the United Kingdom. Any member of London Security College Ltd staff may use and share, within the company, the information you provide, and other information it holds about you for the purposes set out below. Information we may hold about you: – Information you’ve provided to us, including on our website, via email or by using one of our products / services- Information about the products or services you’ve ordered. No private information will be sold on to third parties. More detail is provided on our website under policies.

Cookies – When you create or log into an online account, you agree to our privacy and cookies notice. Otherwise, by continuing to use our websites, content or products and services, you agree to the use of cookies as described in this notice. You should be aware when you access or use our content, products and services, we may collect information from the devices you choose to receive London Security College Ltd content, products and services using cookies. We use cookies to gather: – analytical information about website pages that our visitors use- Information to facilitate the operation of our eLearning platform. More detail is provided on our website under policies.

Cookies

We also automatically store information about your browsing session via cookies and similar technologies when you use, access or interact with us via our websites. We may, for example, record the following information:

Type of device you use to access our websites

Operating system and version,

IP address

General geographic location, as indicated by your IP address

Browser type

Webpages you view on our websites,

We may also receive information about you from other sources, including third parties, such as software vendors or partners with whom we offer co-branded services or engage in joint marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement, and we also apply any additional restrictions imposed by the source of data.

We collect name, email address, IP address, and information provided by cookies or similar technology.

BS7858 Screening

We collect your name, phone number, email address, employment history and ID Documents and we may carry out a credit check to complete your BS7858 screening and create your Security Worker Passport.

We use this information to complete your BS7858 screening process.

Retention

We will retain your personal information for as long as we deem it necessary to enable you to use the website and our Services, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines.

If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to info@londonsecuritycollege.co.uk

Personal ID Documents and address proof required for certain types of licence-linked courses are deleted from our systems as soon as the training provider has validated your identification.

Disclaimer

London Security College Ltd do not give any warranty or other assurance as to the operation, quality or functionality of the London Security College Ltd eLearning platform, eLearning packages or individual courses, or any of the content, information or materials that are offered within a course. Our staff and associates reserve the right to not discuss the content, information or materials that are offered within an eLearning course with the Customer or any organisation. Neither London Security College Ltd nor any third parties provide any warranty or guarantee as to the accuracy, completeness, performance, suitability, timeliness or fitness for any particular purpose of the content, information or materials which are available, directly or indirectly, through the London Security College Ltd eLearning platform. The client must acknowledge that such content, information and materials may contain inaccuracies and errors and we expressly exclude liability for any such inaccuracies and errors to the fullest extent permitted by the laws of England, Northern Ireland, Scotland and Wales. The Customer’s use of any content, information or materials, provided directly or indirectly via the London Security College Ltd eLearning platform, is entirely at your own risk, for which London Security College Ltd shall not be liable. It is your own responsibility to ensure that any of the eLearning courses, services and information made available through the eLearning platform meet your specific requirements at the time of purchase. To the fullest extent permitted by the laws of England, Northern Ireland, Scotland and Wales, London Security College Ltd disclaims all responsibility for any damages or losses (including, without limitation: financial loss; damages for loss in business projects; loss of profits; loss of revenue; or other consequential losses) that arise in contract, tort or otherwise from the use of the London Security College Ltd eLearning platform or any content, information or materials referred to in the London Security College Ltd eLearning packages or individual eLearning lessons, or from any action or decision that is taken as a result of using the content, information or materials featured on, or obtained directly or indirectly via, the London Security College Ltd eLearning platform. All of our employees’ and / or associates’ comments, provided for any reason, whether written or verbally communicated, are also covered by this disclaimer. London Security College Ltd reserves the right to modify any of the content, information and materials featured on the London Security College Ltd eLearning platform and in any eLearning package, product or individual lesson at any time, without prior notice or consent on the client’s behalf.

Thank you for your purchase.

If you are a new user, you will receive an email from us containing your login information. Please check your SPAM folder if you cannot see the message in your inbox.

If you are an existing user and know your login details for your dashboard, you can use the link below to access your dashboard and allocate your course(s).

If you are and existing user and have forgotten your login details for your dashboard, please reset your password using the link in the email that has just been sent to you.  Please check your SPAM folder if you cannot see the message in your inbox or by emailing info@londonsecuritycollege.co.uk